This Privacy Policy, referred to as the "Policy," outlines how the Carpool Service "CAR2U" (referred to as "CAR2U," "we," "us," or "our") collects, utilizes, processes, and discloses Personal Data through the utilization of CAR2U's Apps and Websites.These include all mobile applications and websites operated by CAR2U, collectively known as "Apps" and "Websites", as well as globally provided products, features, and other services, collectively referred to as "Services." This Policy is applicable to individuals referred to as "you," "your," or "yours," including passengers, drivers, and customers.
"Personal Data" encompasses any information that can identify you or make you identifiable. This encompasses but is not limited to details such as your name, nationality, gender, telephone number, bank and credit card information, email address, image, government-issued identification numbers, photos, biometric data, race, date of birth, marital status, religion and vehicle details.
If you choose to use our service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we have collected is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. The terms used in this Privacy Policy have the same meaning as in our Terms and Conditions, which is accessible at CAR2U app unless otherwise defined in this Privacy Policy.
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Collection of Personal Data
We gather Personal Data concerning you to obey the e-hailing regulations or the laws of the country, employing the way outlined below. Additionally, we may integrate the collected Personal Data with other information already in our possession.
1. We collect your Personal Data when you voluntarily provide it to us. For example, you may provide your Personal Data to us when you:
- Complete user profiles or registration forms;
- Submit information for the evaluation of your eligibility to offer services as a CAR2U driver (such as driver's license details, vehicle information, and background check results);
- Provide a photo of your ID/passport;
- Engage with our social media pages (including your social media account ID, profile photo, and any publicly available data);
- Participate in contests or events organized by us (involving images, audio, or videos you may submit, which could include pictures of yourself);
- Fill out demographic information in surveys. It's noteworthy that some of the information we may collect is sensitive, encompassing details like race, health, or religious beliefs.
2. Personal Data may be collected through the normal operation of our Services, for example:
- Your location (to detect pick-up locations) and distance traveled;
- Feedback, ratings, and compliments;
- Transaction information (such as payment method);
- Information about how you interacted with our Services (such as features used, and content viewed);
- Device information (such as hardware model and serial number, IP address, file names and versions and advertising identifiers); and
- Personal data you enter in messages when you use our in-app communication features.
3. When acquiring Personal Data from external sources, we ensure that the transfer of such data aligns with applicable laws. The sources encompass:
- Referral programs;
- Our affiliated business partners;
- Data publicly available;
- Governmental sources of data; and
- Instances where our users designate you as an Emergency Contact.
4. If you are a driver, we may gather the following information:
- Device data, including accelerometer data, GPS location, your IMEI number, and the names of applications installed on your device; and
- Vehicle registration data.
5. Certain information that we may collect is of a sensitive nature, including details like race, health, or religious beliefs. We only gather such information when it is essential to adhere to legal or regulatory obligations.
6. If any Personal Data of a minor (i.e., individuals under the age of 18) is disclosed to us, you, as the parent or legal guardian of the minor, hereby signify your consent to the processing of the minor’s Personal Data. Additionally, you agree to be bound by this Policy and accept responsibility for his or her actions. If you are not the parent or legal guardian, you agree to procure the necessary consent from the minor’s parent or legal guardian. If you are a minor intending to provide your personal data to us, you confirm and acknowledge that you have obtained an agreement from your parent or legal guardian to be bound by this Policy. It is important to note that these Services are not intended for individuals under the age of 13, and we do not knowingly collect personally identifiable information from children under 13. If we discover a child under 13 has provided us with personal information, we promptly delete it from our servers. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us so that we can take necessary actions.
7. In certain instances, you may furnish us with the Personal Data of other individuals, such as your spouse, family members, or friends. This may occur when you add them as your Emergency Contact. By providing us with their Personal Data, you affirm and assure that you have obtained their consent for the collection, usage, processing, and disclosure of their Personal Data in accordance with the terms outlined in this Policy.
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Usage of Personal Data
We may use, combine, and process your Personal Data for the following purposes listed below (hereinafter referred to as «Purposes»).
1. Your Personal Data will be utilized to provide, customize, maintain, and enhance our Services. This involves using your Personal Data to:
- Provide you with Services;
- Engage you to offer Services;
- Establish, manage, and update your account;
- Authenticate your personal identity;
- Verify your ride and process payments;
- Facilitate insurance or financing solutions by offering, obtaining, providing, or facilitating;
- Monitor the progress of your trip;
- Enable features that personalize your App, such as lists of your favorite places and previous destinations;
- Undertake internal operations essential for providing our Services, including troubleshooting software bugs and operational issues, conducting data analysis, testing and research, and monitoring and analyzing usage and activity trends; and
- Protect the security or integrity of the Services and any facilities or equipment used to make the Services available.
2. We use your Personal Data to ensure the safety and security of our Services and all users. This includes:
- Screening drivers before enabling their use of our Services;
- Verifying your identity when you log in to CAR2U;
- Using device, location, profile, usage and other Personal Data to prevent, detect and combat fraud or unsafe activities;
- Sharing drivers and passengers’ location when the Emergency Button is activated;
- Monitoring compliance with our Work Rules, policies; and
- Detecting, preventing, and prosecuting crime.
3. We use Personal Data to resolve customer support issues. For example, we may:
- Investigate and address concerns;
- Monitor and improve our customer support responses;
- Respond to questions, comments, and feedback; and
- Inform you about steps taken to resolve customer support issues.
4. We may use the Personal Data we collect for testing, research, analysis, and product development. This allows us to understand and analyze your needs and preferences, protect your Personal Data, improve, and enhance the safety and security of our Services, develop new features, products, and services, and facilitate insurance and finance solutions.
5. We may use the Personal Data we collect to investigate and resolve claims or disputes, or as allowed or required by applicable law.
6. We may also use your Personal Data when we are required, advised, recommended, expected, or requested to do so by our legal advisors or any local or foreign legal, regulatory, governmental, or other authority. For example, we may use your Personal Data to:
- Comply with court orders or other legal, governmental or regulatory requirements;
- Enforce our Work Rules or other agreements; and
- Protect our rights or property in the event of a claim or dispute.
7. We may also use your Personal Data in connection with mergers, acquisitions, joint ventures, sale of company assets, consolidation, restructuring, financing, business asset transactions, or acquisition of all or part of our business by another company.
8. We may use your Personal Data to market CAR2U and its business partners’ products, services, events, or promotions. For example, we may:
- Send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings; and
- Notify, invite, and manage your participation in our events or activities.
9. We may communicate such marketing to you by post, telephone call, short messaging service, in-app engagement, online messaging service as well as push notification, by hand and by email. If you wish to unsubscribe to the processing of your Personal Data for marketing and promotions, you may click on the unsubscribe link in the relevant email or message. Alternatively, you may also update your preferences in our App settings. The provision of your Personal Data to us is on a voluntary basis. However, if you do not provide your Personal Data or if insufficient Personal Data is supplied to us when requested, this may affect our ability to fulfil the Purposes mentioned above and your ability to enjoy the full range of benefits provided by us under the Services.
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Disclosure of Personal Data
We need to share Personal Data with various parties for various purposes. These parties include:
1. Other users of CAR2U. For example, if you are a passenger, we may share your pick-up and drop-off locations with drivers. If you are a driver, we may share your Personal Data with your passenger, including your full name and photo, your vehicle makes, model, number plate, location and average rating.
2. Third parties in connection with a ride. For example, we may share your location with third parties when a passenger activates the Emergency Button.
3. Subsidiaries and affiliates. We share Personal Data with our subsidiaries, associated companies, jointly controlled entities, and affiliates.
4. CAR2U’s business partners. We may provide Personal Data to our business partners (independently or at your request). This may include:
- Payment processors and facilitators;
- Background check and anti-money laundering service providers;
- Cloud storage providers;
- Marketing partners and marketing platform providers;
- Data analytics providers;
- Research partners, including those performing surveys or research projects in partnership with CAR2U or on CAR2U’s behalf;
- Insurance and financial providers;
- Partners that integrate with our App or our App integrates with; and
- Partners which CAR2U collaborates with to deliver a promotion, competition or other specialized service.
5. Our legal advisors and governmental authorities. We may share your Personal Data with our legal advisors, law enforcement officials, government authorities and other relevant third parties.
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Retentation of Personal Data
We retain your Personal Data for as long as you maintain your CAR2U’s account. Once your Personal Data is no longer necessary for the Services or Purposes, or we no longer have a legal or business purpose for retaining your Personal Data, we take steps to destroy or permanently delete such Personal Data for any purpose other than compliance with law, this Policy, or for purposes of safety, security, fraud prevention and detection.
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Cookies
Cookies are files containing a small amount of data, often used as anonymous unique identifiers. These files are sent to your browser from the websites you visit and are stored in your device's internal memory. While this service does not explicitly use cookies, the app may utilize third-party code and libraries that employ cookies to gather information and enhance their services. You have the option to accept or refuse these cookies and be notified when a cookie is sent to your device. Refusing cookies may limit your access to certain portions of this service.
Cookies may possess unique identifiers and can be found on your computer, mobile device, in emails we send, and on our web pages. They may transmit Personal Data, including your browser type, search preferences, IP address, data related to displayed or clicked-on advertisements, and the date and time of your usage. Cookies can be either persistent or stored only during a single session. We may permit third parties to use cookies on websites and apps, collecting the same type of Personal Data for similar purposes as CAR2U. These third parties may associate the collected Personal Data with information from other sources. However, we do not necessarily have access to or control over the cookies they employ.
Furthermore, non-personally identifiable Personal Data, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier (like an email address), may be shared with third parties to facilitate targeted advertising. If you prefer that your Personal Data is not collected via cookies on the websites, you can deactivate cookies by adjusting your internet browser settings to disable, block, or deactivate them. This can also be achieved by deleting your browsing history and clearing the cache from your internet browser. Additionally, you may limit the sharing of some Personal Data through your mobile device settings or by submitting your details.
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Protection of Personal Data
We will implement reasonable legal, organizational, and technical measures to safeguard your Personal Data. These measures aim to prevent data loss, unauthorized use, or access. Access to your Personal Data is restricted to our employees on a need-to-know basis. Those handling your Personal Data are obligated to process it only in an authorized manner and maintain confidentiality.
However, it's important to note that transmitting information over the internet is not entirely secure. Despite our best efforts to protect your Personal Data, we cannot guarantee the absolute security of data transmitted through online channels. Therefore, any transmission is undertaken at your own risk.
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Third Party Involvement
TWe may engage third-party companies and individuals for the following purposes:
- To facilitate our Service
- To provide the Service on our behalf
- To perform Service-related services
- To assist us in analyzing how our Service is used
Users of this Service should be aware that these third parties have access to their Personal Information. This access is granted for the sole purpose of executing tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
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External Links Disclaimer
This service may include links to other sites. Clicking on a third-party link will redirect you to that site. It is important to note that these external sites are not operated by us. Consequently, we strongly recommend that you review the Privacy Policy of these websites. We do not have control over and do not assume responsibility for the content, privacy policies, or practices of any third-party sites or services.
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Amendments and Updates Policy
CAR2U shall have the right to modify, update or amend the terms of this Policy at any time by placing the updated Policy on the Websites. By continuing to use the Services, purchase products from CAR2U or continuing to communicate or engage with CAR2U following the modifications, updates, or amendments to this Policy, you signify your acceptance of such modifications, updates, or amendments.
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Contact Us
If you have any queries or complaints relating to your Personal Data, wish to make a request for access or correction of your Personal Data, or would like to withdraw your consent in respect of the Personal Data being processed by us, please contact:
Email: zadzed89business@gmail.com The original of this Policy is written in the English language. In the event of any conflict between the English and other language versions, the English version shall prevail.